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Personal Technology from The Wall Street Journal

Cellphone Headsets With Less Bulk, Background Noise

(See Corrections & Amplifications item below.)

Wireless cellphone earpieces can make people look faintly ridiculous as they stroll down the street or around the office, seemingly talking to themselves with ugly appendages sprouting from their heads. The pulsing blue lights on these things can make people look like robots. And these battery-powered gadgets, which use a power-hungry wireless technology called Bluetooth, are just one more thing to charge.

But such headsets are becoming more necessary, at least in the car. A growing number of cities and states are requiring all calls made while driving be conducted in a “hands-free” manner. Two more big states, California and Washington, will begin enforcing such laws in July. Unless drivers in these places have cars with costly built-in Bluetooth speakers and microphones, many will turn to wireless earpieces to make calls legally.

Now, two of the most important wireless earpiece makers are bringing out new models that attempt to make their products more attractive and functional. One is a new version of the Jawbone, which has become a leader in the high-priced end of the market. The other is a new model from Plantronics (PLT), which vies with Motorola (MOT) as the top seller of wireless earpieces.

I’ve been testing both the new $130 Jawbone, and the $150 Plantronics Discovery 925, and both work well, despite some drawbacks. Each worked properly with both an inexpensive Motorola Razr phone from Verizon (VZ) and a sophisticated Apple (AAPL) iPhone from AT&T (T). But I preferred the Jawbone, because of its technology and design.

The new Jawbone, made by a closely held San Francisco company called Aliph, is 50% smaller than the original Jawbone, which I reviewed in 2006. It continues to boast the original Jawbone’s signature feature: a remarkable ability to suppress background noise and isolate the wearer’s voice.

Jawbone performs this feat by using a sensor that touches your skin lightly to identify your voice through the vibration of the bones in your face. Using this information, its microphone can more easily distinguish your voice from background noise, and accurately suppress the latter.

This feature, originally called “Noise Shield” and now theatrically renamed “Noise Assassin,” really works. When the company first showed off the original Jawbone, it made live calls standing in front of things like weed whackers and boom boxes, and then turned the bone-sensing feature on and off to show the dramatic difference.

Aliph's new Jawbone
Aliph’s new Jawbone

In my tests of the new, much smaller Jawbone, I stood a few feet from a roaring vacuum cleaner, while on a phone call. The person I was calling could barely hear me with Noise Assassin turned off, but could clearly make me out when I turned it on.

By contrast, the Plantronics Discovery failed my noise test. It was useless anywhere near the vacuum cleaner. This was obviously an extreme case, but it served as a stand-in for other loud noises likely to be encountered in real life, like large trucks, or construction gear on the streets.

The biggest flaw in the original Jawbone, in my 2006 tests, was its performance in wind, which was poor. The Jawbone did much better in my latest tests. During a Jawbone call from a car with all the windows down and the sunroof open, my voice was easy to make out, according to the person I was calling. The new Plantronics earpiece did just as well in this wind test.

Plantronics claims its headset also enhances the voice of the person you are calling, a claim Aliph doesn’t make for the Jawbone. But, while voices sounded fine on the Plantronics, I couldn’t detect any difference between the two on that score.

Both gadgets are meant to be more stylish, and both will be available in multiple colors. But, while the Jawbone is just a smaller iteration of its original slab-like form, Plantronics has done something more radical with the Discovery 925: It has tried to make it look like jewelry. The Discovery’s electronics are housed in the diamond-shaped portion of the device that goes on the ear, and the microphone sits at the end of a long, V-shaped boom that is open in the center. Plantronics says the design is suitable for both genders, but admits it is a bit more aimed at women and at fashion-conscious men.

I believe some men wouldn’t feel comfortable wearing this new Plantronics model. It’s also longer than the Jawbone. But I did find it more comfortable to wear, since it doesn’t protrude as much into the ear.

The Plantronics claims longer talk time — five hours vs. four hours for the Jawbone, but the Jawbone claims longer standby time — eight days, vs. seven days for the Plantronics. The Jawbone weighs more, at 10 grams, compared with 8 grams for the Plantronics, but neither felt heavy on my ear.

I did prefer the Plantronics’ controls over the Jawbone’s. The former uses obvious buttons, while the latter employs unmarked, hidden buttons whose location you have to learn by touch.

Both of these earpieces do the job, but if you have to choose one, I’d pick the Jawbone.

Corrections & Amplifications:

The Aliph Jawbone cellphone earpiece weighs 10 grams, and the Plantronics Discovery 925 earpiece weighs 8 grams. An earlier version of this column erroneously reported the products’ weights in ounces.

Comments

  1. I haven’t used the new Jawbone but I have used the current one as well as the Discovery 925. Yes, you can’t use the Discovery in a wind tunnel but it sure feels more secure than the Jawbone. It’s pretty common among Jawbone owners to replace the earpiece. I hope they fixed that in this version otherwise I’ll stick with the Discovery which is a very nice unit that looks good and works well.

    Posted by Andrew Eisner at May 15th, 2008 at 11:29 pm
  2. Walt–I have the original Jawbone and highly recommend it despite the size. I also highly recommend a custom-made earpiece from Averysound.com. Well worth the price. Perfect fit (no ear loop necessary) and perfect sound.–Bill

    Posted by Bill Meyers at May 16th, 2008 at 8:44 am
  3. Bluetooth is power-hungry? Care to name one or more less power-hungry wireless technologies that have anything like the ubiquity of Bluetooth?

    Posted by Mark Scott at May 16th, 2008 at 1:42 pm
  4. I’ve got an original Jawbone and it’s the best Bluetooth headset I’ve owned. It works great with Skype and my MacBook Pro, too!

    The ear loops are terrible. It takes too long to put it on, never feels comfortable and the sound is never quite right.

    My solution was to buy some Jabra EarGels, which fit perfectly on the Jawbone’s speaker housing.

    http://www.amazon.com/Jabra-12.....amp;sr=8-1

    When the phone rings, I just pop the Jawbone into my ear, then back into my pocket when I’m done talking.

    Posted by Jeffrey Harris at May 17th, 2008 at 6:51 am
  5. Honestly Walt, are you serious?? “Some men wouldn’t feel comfortable ” with the Plantronics? Have you looked around lately? Maybe the guys you hang around with are so unsure of their gender identity that this design of a bluetooth headset would cause them discomfort. You might try just a little harder to disguise your narrow sense of design and gender and stick to the gadgets. Come on!

    Posted by joe manhattan at May 17th, 2008 at 3:43 pm

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